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Browse the products
  • How can I find the Maserati products I am looking for?
    From the Home Page, you have a series of options:
    - If you would like to know what MaseratiStore.com has to offer, click on the category that interests you (clothing, accessories, Leather...) and simply browse through the desired articles.
    - If you would like to find a particular product, specify one or more terms related to the ‘Search the store' box that is on the left side and a list of products related to the word/s entered will be displayed.
    - You can also narrow down your search using the filters available when the search process has been completed

    How can I purchase the viewed products?
    Click on the product that interests you. This will allow you to see the feature list containing detailed information on the article.
    To order, click on ‘purchase'.
    The page will update and you will be asked to log-in or register if you are a new user.

Purchasing information
  • How can I purchase the products I am interested in?
    Making purchases from MaseratiStore.com is fast and intuitive.
    Click on the product you are interested in to access the feature list containing detailed information on the article.
    To move the item to the shopping cart, click on the 'purchase' button.
    You will be automatically redirected to the ‘Shopping Cart' page, where you can decide if you would like to conclude the purchase transaction or continue shopping for other articles.
    If you decide to continue shopping, you will see the ‘shopping cart” image with its contents displayed as you continue to browse the site, together with the total value of your purchases.
    Once you have finished shopping, click on ‘Checkout' to proceed with your order.
    Remember that you can also modify the number of articles that you want to purchase, or remove items from the shopping cart.
    If, however, you would like to make an immediate purchase, if you are a registered user you will be requested to log-in, otherwise you will be asked to register.
    On completing this step, you will be asked to select a delivery address and billing address: both these fields must be completed. If you have not yet chosen a billing address, click on “add new address” and fill in the form; then click on “confirm and proceed”.
    In  the next phase, you will be requested to select a payment method from those available (cash on delivery for orders in Italy, credit card, paypal or bank transfer).
    You can now select how the items are to be delivered (if delivered abroad you can choose express or standard delivery).
    MaseratiStore.com would like to remind you that payment is totally safe as the credit card data is protected from unauthorised access via Secure Socket Layer (SSL) encryption technology and cannot be accessed by third parties.
    To conclude, once the necessary checks have been made regarding your transaction, the information on your order will be sent to MaseratiStore.com and a thank you message will inform you that the purchase has been successfully completed.

    Is there a limit to the number of purchases I can make?
    In general, there is no limit as regards the quantity or value.
    However, MaseratiStore.com reserves the right to limit purchases for some limited edition products.

Shopping cart and purchase procedures
  • Does filling the shopping cart mean that I am obliged to make the purchase?
    Not at all. You can browse all you like and then decide not to conclude the purchase phase even though you have added the goods to the ‘shopping cart'.

    What is the ‘Maserati Code' and how does it work?
    The ‘Maserati Code' is a coupon that is given to you and which can be used for special promotions.
    The conditions for receiving the ‘Maserati Code' will be communicated to you via the Newsletter when special events take place.
    If you already hold a ‘Maserati Code', you simply have to insert it in the ‘Maserati Code' field that is found on the 'shopping cart' page. The discount will be calculated and displayed automatically.

    When does the purchasing process end?
    Having inserted the data necessary to effect the payment, you will be transferred to the payment confirmation page containing the order number and date.
    A thank you message will appear in the centre of the page informing you that the purchasing procedure has been successfully completed.
    Finally, you will receive an email containing the details of the order and the confirmation that this has been successfully received.
    If, within 24 hours, you have not been contacted, please write to the following email address: customercare@Maseratistore.com

    How can I check the status of my order?
    To check your order status, log-in and access My MaseratiStore: all the relative information can be found under the “My orders” item.
    Please remember that the Customer Care staff are at your full disposal for any information you may require

Payments
  • Which methods of payment are accepted at the MaseratiStore.com?
    MaseratiStore.com accepts payments via credit card, paypal bank transfer and cash on delivery for orders to be delivered in Italy (with a maximum  limit of 250 Euro).

    When will my order be debited?
    For credit card orders, debits are made when the order has been completed.
    We would like to remind you that debits will only be made for the amount of the products actually sent.

    Can I pay cash on delivery?
    You can pay cash on delivery only if the you have selected this type of payment method and the delivery is made to an Italian address.
    Please remember that the limit for purchases using this method is 250 Euro and the courier will accept only cash.

Bank transfers
  • Introduction to bank transfers
    Bank transfers are an offline payment method but can also be made online if you have home banking. Bank transfers take more time to clear than online payment methods and are more susceptible to mistakes being made. As a result they are not the ideal method for internet shopping. Bank transfers are, however, still used to pay for products and services purchased online specifically because they are perceived as more reliable and familiar by consumers.

    How do bank transfers work?
    When bank transfers are used to pay for products and services, it is always the purchaser that takes the initiative.
    It is up to them to order their bank to transfer a certain sum from their account to the account of the partner authorised by Maserati to receive that sum on its behalf. The purchaser may make the bank transfer using their home banking service or by completing and signing a bank transfer request form at their bank. Many banks allow their customers to also make bank transfers by phone.

    What bank information should I use to make my payment?
    Bank coordinates will be shown after the order resume.
    Please remember to indicate your order number in the payment description field.

    What are the advantages and disadvantages of paying by bank transfer?
    Advantages

    - Bank transfers are a very secure payment method because the purchaser does not have to communicate any personal information over the internet.
    Disadvantages
    Bank transfers are an offline payment method and thus it takes longer for the payment to be received by the seller. This has the knock-on effect of delaying the dispatch of the purchased goods. Moreover, the goods are not reserved for the purchaser when the order is made but when the payment goes through. Thus it is always possible that one or more of the articles ordered may be sold out by the time the payment comes through. In such cases, we will, of course, reimburse the said amount.
    - Bank transfers are subject to human error. The purchaser must complete the form using information from other sources which often results in copy errors.

    Costs of bank transfers
    ?For bank transfers from overseas banks, MaseratiStore.com charges 13.50 Euro commission. It does not charge any additional fee for payments made by bank transfers from Italian banks.
    Any fees involved in the making of a bank transfer must be borne by the purchaser.

    What do I need to make a payment by bank transfer?
    To make a payment by bank transfer you will need to correctly copy the number of the account to which the amount is being paid. This is indicated on the bank transfer summary screen on the MaseratiStore.com site and in the email summarising the transaction.
    You will also need a bank transfer form - these are normally available free of charge from any bank.
    The form is not necessary, however, if you are requesting the transfer by telephone or using home banking.
    In order to ensure that the transfer is successful, you must include the relevant code in the Reference box - this is shown on the payment summary screen, as well as in the summary email and state triboo digitale s.r.l. as the beneficiary.
    In order for your transfer to be made you must pay the TOTAL amount indicated on the payment summary screen.
    N.B.: Payments may only be made in Euros.

    Payment timeframes
    Bank transfers normally take seven working days to clear from the date the order is made.
    Once this period passes, your order is automatically cancelled from the system.
    Should we receive payment after this seven-day period, we will, of course, reimburse the full amount.

    Questions?
    If you wish to receive additional information on this payment system, you can contact MaseratiStore.com Customer Care at customercare@Maseratistore.com
    We would also advise you to contact your bank to familiarise yourself with its bank transfer methods.

PayPal
  • How can I pay using PayPal?
    You may select PayPal as a payment method on the first page of the Shopping Cart section.
    By clicking on 'Proceed with the order' on the Confirmation page, you will be taken to the PayPal login page, where you can enter your account and conclude your payment.
    If you do not have a PayPal account yet, you can create one on the PayPal login page, before concluding your order.

Credit cards
  • Which credit cards can I use?
    The credit cards currently accepted are Visa, CartaSi, Mastercard.

    Is it safe to use my credit card at MaseratiStore.com?
    Your data is totally safe. Your credit card information is sent, during the ordering process, to Banca Sella and are protected against unauthorised access thanks to Secure Socket Layer (SSL) encryption. This information cannot be accessed by third parties. For more information, please consult the ‘Payments' paragraph in the 'General terms and conditions of sale' section in the Legal Area.

Shipping, delivery and customs costs
  • What is the average delivery time for goods sent from MaseratiStore.com?
    Delivery is not guaranteed during the Festive period

    Delivery of goods purchased from MaseratiStore.com is usually effected within 3-5 working days by UPS or DHL.
    Please remember that non-working days and public holidays may delay deliveries.
    The couriers do not deliver on 25/12, 26/12 1/01 or at weekends.

    Can I use a PO Box as a delivery address?
    We would advise you not to enter a PO Box in the address field as it will be impossible for our couriers to make the delivery.
    We therefore kindly request you enter a full postal address.

    What happens if no-one is at home when the goods are delivered?
    In cases where the addressee or person authorised to accept delivery of the product is absent, our courier will try to contact the client by telephone, using  the number indicated by the buyer on the site when making the purchase, to decide a new delivery date.

    Do you charge extra for deliveries outside Europe?
    Deliveries to destinations outside the European union could cost more and be subject to taxation, all of which are charged to the recipient.
    Taxes vary depending on the country and the product that has been purchased so we are not in a position to provide an accurate quote.
    We would suggest you contact the destination country's customs authorities for more information.

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