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Have you bought something from the Maserati Store and now require more information?
Are you thinking of purchasing a Maserati product but need assistance?
The Maserati staff are all expert operators and are at your complete disposal for anything you may need.
We can give you information on the Maserati products, the status of your orders and payments and anything else to assist you in your buying experience. We will assist you through each purchase phase.

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  • The information sent through this page are not protected, so you should not enter information about your credit card.

    LEGAL INFORMATION NOTE

    If you wish to complete the registration process and/or use the website services offered to those accessing the reserved areas (e.g: make a purchase and instrumental activities to the same, including operations relating to administrative and tax obligations, sending of newsletters (where requested), please complete the fields below and accept this Information Note (subject to italian law). Conferral of data pursuant to the registration form and/or the purchase of products, plus any other personal data requested to complete the payment and shipping formalities, is required to process the order and execute the contract; failure to confer personal data may make it impossible to complete the product purchase procedure and/or receive the requested services. All collected personal data shall be processed mainly using electronic systems, and sometimes paper based systems.

    The Data Controller is Maserati SpA, with registered office Viale Ciro Menotti, 322 - 41121 Modena, Part.IVA - Cod. fisc. - Nr. reg.imprese Modena : 08245890010. Triboo Digitale USA INC. with registered office in 122 Hudson Street, 5th Floor, New York, New York 10013, is only responsible for managing the sales and transactions on then website, for instance, management of product orders, sales and deliveries, return and warranty management and all other activities related to the sales of products via the website. To conduct such activities functional to the sale of products via the website, Triboo Digitale USA INC. processes, in its capacity as co-Data Controller, and in accordance with the applicable privacy code, user data such as name and surname, residence and information on credit cards used by users (such as first and last name of the card holder, card number, expiration date, security code).

    Maserati may also use your data to send promotional e-mails on its own products and services, similar to those purchased, unless you refuse this option exercising your right of opposition as per the procedures seen later on (art. 130, paragraph 4, L.D. 196/2003).

    Moreover, where express consent is granted, the data can also be processed for marketing purposes such as the mailing of promotional material on products and services different to those already purchased, news, promotions.

    This does not include the data relating to your Credit card, which is excluded for any purposes other than checking the existence of such payment means, the payment received and the management of payments further to claim management and contentious procedures. To this purpose, the data will also be processed by the Bank that provides the online payment service, further to the entity that issued the credit card you use to confirm your order.

    At present, one of the Chief Data Processors designated to the processing of your personal data is Arcese Logistic S.r.l., who will process the data required to ship the merchandise and manage any returns you may make;
    Please contact the Customer Care service for a complete list of those designated to processing your Personal Data or send an e-mail to the following address privacy@maserati.com. for Maserati SpA and privacy@triboo.com for Triboo Digitale USA INC.

    The categories of those designated to processing the data for the aforementioned purposes, include staff assigned to website management, administration, customer care services, marketing activities (where consent is granted), IT systems and third parties who process data on our behalf (such as, for instance, IT service maintenance, couriers and carriers, legal advisers, enterprises assigned to the realisation and/or management of promotional campaigns, etc.); they can also be disclosed to the public entities authorised to receive the same.
    Under art. 7, L.D. 196/2003, the following rights can be exercised, including the right to view, update, erase the data or oppose such processing for marketing purposes, by contacting Maserati SpA, at the above indicated mailing addresses or by e-mail, respectively to privacy@maserati.com. The same procedures can be used to request the complete updated list of the Chief Data Processors.

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